Refund & Cancellation Policy
At Crescita Marketplace (operated by Crescita Ltd), we take pride in delivering premium quality processed and unprocessed agro-commodities, grains, spices, oils, and organic farm produce.
1Order Cancellation
Before Dispatch:
You may cancel your order for a full refund within 2 hours of placing it, provided the items have not yet been packaged or dispatched.
After Dispatch:
Once an order has been picked, packed, or handed over to our logistics partners, it cannot be canceled.
2Damaged, Defective, or Incorrect Items
Because agricultural commodities are perishable, we inspect all goods prior to packaging. However, if your order arrives in any of the following conditions:
- Damaged or spoiled during transit
- Incorrect item(s) delivered
- Missing items from your order batch
3How to Request a Return or Refund
To initiate a report, please contact our support team with:
- Your Order Number and Full Name.
- Clear photo or video evidence showing the damaged or incorrect item(s).
- A description of the issue.
Contact Information
4Inspection & Refund Process
Once your claim is submitted, our quality assurance team will review the evidence within 24 to 48 hours.
Approved Claims
If eligible, we will issue a replacement shipment at no additional cost or process a full/partial refund to your original payment method via Paystack within 3 to 5 business days.
Non-Refundable Items
We cannot accept returns or offer refunds for items damaged due to improper storage/handling after delivery, or claims made after the 24-hour delivery window.